Shipping policy

Shipping Policy

Last Updated: June 27, 2026

Thank you for shopping with Winsome Hen. Because most of our products are made to order, please review the information below regarding processing times, shipping, and delivery.

Processing Time

Most orders are made specifically for each customer after purchase.

Orders typically ship within 3-7 business days, although processing times may vary during holidays, product launches, sales events, or periods of high demand.

If a significant delay occurs, we will contact you using the email address provided with your order.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package size, weight, and shipping method selected.

Domestic Shipping

We currently ship throughout the United States.

Delivery estimates provided by shipping carriers are estimates only and are not guaranteed.

Once an order has been handed over to the shipping carrier, delivery times are outside of our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear within the carrier's system.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered, please contact us as soon as possible. We can only make address changes before the order has shipped.

Winsome Hen is not responsible for orders delivered to an address provided incorrectly by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first.

We will gladly assist with filing claims or locating shipments when possible, but we cannot guarantee refunds or replacements for packages marked as delivered by the carrier.